The Following Consumer Resource Web Sites
Are Intended to Assist You in Your Search
for Information:

GENERAL CONSUMER INFORMATION:
To Check the Number of Complaints Against a Business at the Attorney Generalís Office:
(617) 727-8400

Commonwealth of Massachusetts Home Page
Gateway to Information on Massachusetts
www.mass.gov

Massachusetts Attorney Generalís Office
Consumer Regulation and Information
www.mass.gov/ago

Lemon Law Arbitration Program
Consumer Affairs Office
www.mass.gov/ocabr

Mass. Office of Consumer Affairs & Business Regulation
Order or Download Consumer Pamphlets
www.mass.gov/ocabr -- has consumer brochures on line

Massachusetts DO NOT CALL Program
Add your telephone and cell number to the DO NOT CALL list
www.govone.com/man/welcome.asp

AUTOMOBILES:

Auto Safety Hotline, National Highway Traffic Safety Administration
Highway & Vehicle Safety Standards, Crash Tests, Auto Recalls
(800) 424-9393
www.nhtsa.dot.gov

CARFAX
Gives history of vehicle, need VIN #, costs $35
www.carfax.com

Car Smart
Everything You Need to Know About Automobile Purchase, Lease,
Repair & Lemon Law
www.massconsumer.org

Car Talk
Automotive Advice & Information With A Touch Of Humor
www.cartalk.com

Center for Auto Safety
To find out if there are hidden problems on your vehicle,
please send a SASE with make, model, year and problem of car to:
2001 S Street NW; suite 410; Washington, DC 20009
(202) 328-7700
www.autosafety.org

Registry of Motor Vehicles
Information on Motor Vehicles and Licensing
www.massdot.state.ma.us/rmv

Service Bulletins for Cars
www.alldata.com

CONSUMER INFO:

Banking and Mortgages
Massachusetts Division of Banks
Hot Line: (800) 495-2265

Better Business Bureau
Check Business Complaint History, Reliability Reports, Alerts, and Consumer Advisories
290 Donald Lynch Boulevard, Suite 102, Marlborough, MA 01752-4705
(508) 652-4800

www.bosbbb.org

Consumer Information Center
Excellent Consumer Information Resource
www.pueblo.gsa.gov

Consumer World
Complete Consumer News, Information & Resource Center
www.consumerworld.org

National Fraud Information Center (Consumer League)
Clearinghouse for Information About Online & Offline Scams
www.fraud.org/welcome.htm

National Association of Consumer Agency Administrators NACAA
Association of Consumer Agencies (consumer information & links)
www.nacaa.net

National Consumer Law Center
Consumer Laws Advocacy Resource
www.consumerlaw.org

National Consumer League Center
Clearinghouse for Information About Online & Offline Scams
www.fraud.org/welcome.htm

CREDIT:

Money Management International
Local Assistance for People Dealing with Financial Problems
866-310-7452
www.moneymanagement.org

Financial Reporting Bureaus:
Trans Union
- (800) 888-4213
Experian - (888) 397-3742
Equifax - (800) 685-1111

Central Source for Combined Free Credit Report
(877) 322-8228
www.annualcreditreport.com

Consumer Finance Protection Bureau
Directs consumers to resources and agencies to file complaints
www.consumerfinance.gov

My Money.Gov
22 Federal agencies provide financial planning tools
www.mymoney.gov

To opt out of marketing lists:
(888) 567-8688

FEDERAL GOVERNMENT:

Environmental Protection Agency
Information on the Environment
www.epa.gov

Federal Drug Administration
Information on Food or Drugs
(888) 463-6332
www.fda.gov

Federal Trade Commission
Information on Scams, Identity Theft, Fair Credit Reporting, Telemarketing & More
www.ftc.gov/consumer

Internet Crime Complaint Center
Accepts online Internet Crime complaints
www.ftc.gov

Social Security Administration
Information on SSI; How to Obtain a Report on Your Benefit Status
www.ssa.gov

U.S. Consumer Product Safety Commission
(800) 638-2772
Check on Product Recalls & Safety Warnings
www.cpsc.gov

U.S. Postal Service
Information on Rates, Regulations, Zip Codes
www.usps.gov

HOME IMPROVEMENT:

To Check on a Contractorís Registration,
Call the Office of Consumer Affairs

(617) 973-8787

www.mass.gov/ocabr

Home Improvement Contractor Program
Contractor History, Information & Arbitration Program
www.mass.gov/ocabr

IDENTITY THEFT:

Resources for Identify Theft Problems
Information from FTC about Identity Theft
www.ftc.gov/idtheft

LEGAL:

Boston Bar Association Lawyer Referral
(617) 742-0625 or (800) 552-7046

Mass Bar Association Lawyer Referral
(617) 654-0400 or (866) 627-7577
www.massbar.org

To answer a legal question for free:
First Wednesday of the month, 5:30 - 7:30 p.m.
(617) 338-0610

SENIOR CITIZENS:

Elder Hotline
(888) 243-5337

AARP Consumer Product Catalog
Information and Publications on Consumer Issues for Seniors
http://www.aarp.org/research

Board of Registration of Nursing Homes
Information on Massachusetts regulation of Nursing Homes/Complaints
www.mass.gov/eohhs/gov
www.mass.gov/elders

UTILITIES, TELEPHONE:

Department of Public Utilities
Information on the Electrical and Gas Companies in Massachusetts
(800) 392-6066 or (617) 305-3500
www.mass.gov/dpu

Department of Telecommunications and Cable
Information on theTelephone and Cable Companies in Massachusetts
(800) 392-6066 or (617) 305-3500
www.mass.gov/dtc

HEALTH AND HUMAN SERVICES:

Health Connector
Helps MA residents find the right health insurance plan
www.mahealthconnector.org

Massachusetts 2-1-1
Provides access to a range of information and referral
including fuel, food, shelter, disaster assistance
www.mass211.org

DISCLAIMER
The Internet sites listed as resources on this page are included because of the helpful
and relevant information they contain, but we cannot vouch for the accuracy of the
information provided. Some are commercial sites that promote purchases of services
or publications and/or contain opinionated information. Inclusion in this list does
not in any manner constitute endorsement of the opinions or products offered in the
web sites or of its financial sponsors by the Consumer Assistance Office - Metro West, Inc.
as host of this web site.

Consumer Assistance Office - Metro West, Inc.
A non-profit organization working in cooperation with the Massachusetts Office of the AttorneyGeneral

209 West Central St. Suite 311, Natick, MA 01760
(508) 651-8812

click here to open printable page