The Following Consumer Resource Web Sites
Are Intended to Assist You in Your Search
for Information:

To Check the Number of Complaints Against a Business at the Attorney Generalís Office:
(617) 727-8400

Commonwealth of Massachusetts Home Page
Gateway to Information on Massachusetts

Massachusetts Attorney Generalís Office
Consumer Regulation and Information

Lemon Law Arbitration Program
Consumer Affairs Office

Mass. Office of Consumer Affairs & Business Regulation
Order or Download Consumer Pamphlets -- has consumer brochures on line

Massachusetts DO NOT CALL Program
Add your telephone and cell number to the DO NOT CALL list


Auto Safety Hotline, National Highway Traffic Safety Administration
Highway & Vehicle Safety Standards, Crash Tests, Auto Recalls
(800) 424-9393

Gives history of vehicle, need VIN #, costs $35

Car Smart
Everything You Need to Know About Automobile Purchase, Lease,
Repair & Lemon Law

Car Talk
Automotive Advice & Information With A Touch Of Humor

Center for Auto Safety
To find out if there are hidden problems on your vehicle,
please send a SASE with make, model, year and problem of car to:
2001 S Street NW; suite 410; Washington, DC 20009
(202) 328-7700

Registry of Motor Vehicles
Information on Motor Vehicles and Licensing

Service Bulletins for Cars


Banking and Mortgages
Massachusetts Division of Banks
Hot Line: (800) 495-2265

Better Business Bureau
Check Business Complaint History, Reliability Reports, Alerts, and Consumer Advisories
290 Donald Lynch Boulevard, Suite 102, Marlborough, MA 01752-4705
(508) 652-4800

Consumer Information Center
Excellent Consumer Information Resource

Consumer World
Complete Consumer News, Information & Resource Center

National Fraud Information Center (Consumer League)
Clearinghouse for Information About Online & Offline Scams

National Association of Consumer Agency Administrators NACAA
Association of Consumer Agencies (consumer information & links)

National Consumer Law Center
Consumer Laws Advocacy Resource

National Consumer League Center
Clearinghouse for Information About Online & Offline Scams


Money Management International
Local Assistance for People Dealing with Financial Problems

Financial Reporting Bureaus:
Trans Union
- (800) 888-4213
Experian - (888) 397-3742
Equifax - (800) 685-1111

Central Source for Combined Free Credit Report
(877) 322-8228

Consumer Finance Protection Bureau
Directs consumers to resources and agencies to file complaints

My Money.Gov
22 Federal agencies provide financial planning tools

To opt out of marketing lists:
(888) 567-8688


Environmental Protection Agency
Information on the Environment

Federal Drug Administration
Information on Food or Drugs
(888) 463-6332

Federal Trade Commission
Information on Scams, Identity Theft, Fair Credit Reporting, Telemarketing & More

Internet Crime Complaint Center
Accepts online Internet Crime complaints

Social Security Administration
Information on SSI; How to Obtain a Report on Your Benefit Status

U.S. Consumer Product Safety Commission
(800) 638-2772
Check on Product Recalls & Safety Warnings

U.S. Postal Service
Information on Rates, Regulations, Zip Codes


To Check on a Contractorís Registration,
Call the Office of Consumer Affairs

(617) 973-8787

Home Improvement Contractor Program
Contractor History, Information & Arbitration Program


Resources for Identify Theft Problems
Information from FTC about Identity Theft


Boston Bar Association Lawyer Referral
(617) 742-0625 or (800) 552-7046

Mass Bar Association Lawyer Referral
(617) 654-0400 or (866) 627-7577

To answer a legal question for free:
First Wednesday of the month, 5:30 - 7:30 p.m.
(617) 338-0610


Elder Hotline
(888) 243-5337

AARP Consumer Product Catalog
Information and Publications on Consumer Issues for Seniors

Board of Registration of Nursing Homes
Information on Massachusetts regulation of Nursing Homes/Complaints


Department of Public Utilities
Information on the Electrical and Gas Companies in Massachusetts
(800) 392-6066 or (617) 305-3500

Department of Telecommunications and Cable
Information on theTelephone and Cable Companies in Massachusetts
(800) 392-6066 or (617) 305-3500


Health Connector
Helps MA residents find the right health insurance plan

Massachusetts 2-1-1
Provides access to a range of information and referral
including fuel, food, shelter, disaster assistance

The Internet sites listed as resources on this page are included because of the helpful
and relevant information they contain, but we cannot vouch for the accuracy of the
information provided. Some are commercial sites that promote purchases of services
or publications and/or contain opinionated information. Inclusion in this list does
not in any manner constitute endorsement of the opinions or products offered in the
web sites or of its financial sponsors by the Consumer Assistance Office - Metro West, Inc.
as host of this web site.

Consumer Assistance Office - Metro West, Inc.
A non-profit organization working in cooperation with the Massachusetts Office of the AttorneyGeneral

209 West Central St. Suite 311, Natick, MA 01760
(508) 651-8812

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